What These Terms Actually Cover
When you open an account with us, you enter into a binding agreement. These terms cover how your account is created and verified, how deposits and withdrawals are processed through wallets like Touch 'n Go eWallet, Boost, and GrabPay, and the conditions under which your account
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may be suspended or closed. We do not accept accounts where access is prohibited under local law — it is your responsibility to confirm eligibility in your region before transacting. Payments made via DuitNow or FPX follow the same terms as e-wallet deposits; the channel changes,
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the rules do not. We may update these terms at any time, and continued use of your account after an update means you accept the revised version. Where a specific rule in a game or promotion conflicts with a general clause here, the specific rule takes
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precedence for that context only. If you dispute a transaction, reach out to our support team with your account reference and the payment timestamp — we investigate every formal dispute and respond in writing.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.