What We Collect and How We Use It
When you open an account, we collect the details you provide — name, email address, phone number, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, or GrabPay. We also collect device and session data to keep your account secure and
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to ensure the lobby loads correctly across your phone and browser. This information is used to process your deposits and withdrawals, verify your identity as required, respond to your support requests, and maintain the security of your account. We do not sell your personal data to
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third parties. Payment data passed through DuitNow or FPX channels is handled by the respective payment processors under their own security standards. We retain your account data for as long as your account remains active and for a reasonable period after closure, in line with applicable
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legal requirements. Where our services are accessed, availability depends on local law and applies only in regions where use is permitted. You may request a copy of the data we hold on you, ask us to correct inaccurate details, or request deletion where no legal retention
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obligation applies.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.